Terms & policies

General terms and conditions

Standard Terms and Conditions - 29th Jul 2013

Delivery Policy

Cancellation, Returns, Refund Polices

Service Reconnection Policy

Privacy Policy

Acceptable Use Policy

Code of Practice

Complaints Policy

General Terms and Conditions for use of Website and Portals

Cookie Policy

Data Centres: Access Policy

Environmental Policy

Network Management Policy - April 2012


Additional conformity

ITSPA Code of Practice (Timico are founder members)

Policy in Respect of the provision of 999/112 access to the Emergency Services


Archive documents

Historic Terms and Conditions – June 2008 to 13th Feb 2012

Historic Terms and Conditions - 14th Feb 2012 to 12th Mar 2013

Historic Terms and Conditions - 13th Mar 2013 to 28th Jul 2013

Historic Charges - 13th Mar 2013 to 28th Jul 2013

Historic Charges - 29th Jul 2013 to 20th Oct 2013

Historic Charges - 21st Oct 2013 to 7th Apr 2014

Historic Charges - 8th Apr 2014 to 28th May 2014

Historic Charges - 29th May 2014 to 13th Sep 2014  

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