Hosted VoIP

Voice over Internet Protocol (VoIP) enables businesses to optimise their telephony systems and realise cost savings by using the internet instead of traditional telephone networks to carry their voice calls.

Suitable for companies of any size, from start-ups to those with multiple sites and homeworkers, Timico’s VoIP for Business service powered by Genband, provides secure, reliable voice connectivity combined with a range of multimedia collaboration features.

Benefits​ at a glance

Cost savings – free calls between your offices

Hardware savings - by opting for a fully hosted solution

No contact changes - keep your existing telephone numbers

Unified messaging - access voicemail and address books across multiple devices

Easy-to-use - Control feature-rich internet telephony from your PC, laptop or iPhone

Non-location dependent - make and receive your calls from almost any internet connection and multiple devices

Simplified contact - give out a single contact number and be reached wherever you are

Improved collaboration - built-in features including Presence and Instant Messaging

Peace of mind - fully managed and supported by Timico

PBX-style features

With Timico VoIP for Business, you can continue to benefit from traditional PBX-style call features:

  • Address Book
  • Ad-hoc Conferencing
  • Call Decline
  • Call Forward
  • Caller ID
  • Call Logs
  • Call Redirect
  • Call Transfer
  • Call Waiting
  • Dial by Extension
  • Do Not Disturb
  • Music on Hold
  • Voicemail
  • Call Park
  • Hunt Groups
  • Pick-Up Groups
  • Meet Me Audio Conferencing

Online management

You can use the Personal Agent to view, manage and configure your VoIP service to suit your personal preferences, depending on where you’re working at the time. The Personal Agent gives you full control over where and when your calls are delivered, 24 hours a day, with the following features:

  • Call Routing
    • Ring several devices at once (simultaneous)
    • Ring different devices in a specific order (sequential)
    • Send an Instant Message
    • Send to voicemail
  • Call Screening
    • Based on caller ID
    • Based on time of day / day of week
    • Based on presence
  • Click to Call
  • Manage personal address book
  • Manage call logs
  • Voicemail preferences
  • MeetMeNow audio conferencing preferences *
  • Presence preferences
  • Personal contact details and picture ID

*Depending on which services have been purchased and assigned to your package

Softphone

The Personal Communicator Client is a feature-rich user interface that transforms your PC into a powerful telephony and multimedia communications tool.

The PC Client acts as a softphone, so you can use your existing PC or laptop to make and receive calls using either a headset or the computer’s microphone and speakers.

Alternatively, the PC Client can be used to control a desktop handset, by linking it to a compatible IP Phone with this option, the IP Phone provides premium-quality voice, while the computer is dedicated to the data and video components of the multimedia conversation.

Features

  • Click to Call
  • File Sharing – Clipboard, websites and whiteboard
  • Instant Messaging
  • Picture ID
  • Presence information
  • Video calling
  • Outlook integration

Hardware

Your VoIP users can make calls directly from their PC or laptop using the PC Client and a headset, or  if they prefer physical phone on the desk, we have a range of compatible IP Phones from Cisco, Avaya, Snom and Polycom that integrate fully with the telephony and collaboration features of Timico’s VoIP for Business service.

VoIP on your mobile

Use Timico VoIP for Business on your iPhone or Android to make and receive calls on your landline number while working away from the office.

Features

  • VoIP over WiFi on your iPhone or Android
  • Instant Messaging
  • Full Presence information
  • Video calling
  • Business telephony features on your iPhone or Android – 3 way calling, call transfer, extension dialling and conference calling
Android App on Google Play Available on the App Store

Attendant Console

The Attendant Console can be used in replacement of the PC Client for staff managing a greater volume of calls into your main business number. The console allows the easy transfer of calls around the business by using quick search functionality, Presence information and drag and drop features.

Features

  • Check the availability of colleagues before transferring a call
  • Quickly search and retrieve contact details
  • Use simple 'point and click' to dial numbers
  • Answer and distribute calls through drag and drop
  • Set reminders for important calls

Please note: Ofcom requires Timico to inform its customers that this service allows calls to the emergency services numbers 999 and 112. However, customers should understand that calls will fail if there is a power cut or their broadband connection fails.

Download our policy in respect of the provision of 999/112 access to the Emergency Services

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