"...We knew Timico cared right from the start when, during the initial data transfer, our email went down and a Timico person turned up on our doorstep to personally spend half a day sorting it out. More recently, the broadband line went down, which was a problem with BT in the exchange, but BT fixed it promptly because Timico was able to communicate with them whereas in the past, we could never get through or only after several hours of recorded messages..."