26/05/09

Timico nominated for Best Business Customer Service Provider at ISPA Awards 2009

Newark, UK - May 26th, 2009 - Timico Group, one of the UK's fastest growing business-only ISPs today announced full availability for its 16Mbps ADSL service, utilising the BT 21CN network. The company was one of the small number of ISPs signed up as an early triallist by BT when it launched its 21CN broadband service last year.

Timico is delighted to announce that it has been shortlisted for Best Business Customer Service Provider at the upcoming and prestigious ISPA awards on 9th July, underlining Timico's passion and drive to always deliver outstanding quality of service to its customers.

"This nomination is a real seal of quality and testimony to the excellence of our customer service. We're a business-only ISP, focusing on delivering a range of complex unified communication solutions. By doing it in a clear, easy-to-manage way, we deliver significant business benefits to our customers," says Chris Tombs, Chief Executive of Timico.

The ISPA (Internet Services Providers' Association) awards celebrate the best of the internet industry, in both innovation and best practice, recognising excellence in the UK ISP and Unified Communications space. Within Timico's category, entries from leading business ISP's were judged on a range of criteria, including accessibility by customers, handling of queries, resolution speed, innovation, with the winner to be chosen in due course by a distinguished panel of judges.

Timico's customer service consists of knowledgeable support teams, working alongside highly-skilled and experienced network engineers, to provide a first class customer experience. The service wrap is different to most other ISPs in that they operate in small teams, dedicated to providing customers with a single point of contact - a friendly face who can take care of all aspects of their account, drawing on expertise from service implementation, technical support and engineering teams when required. Timico also provides a secure, online self-serve portal where customers can view and analyse their billing records, order more services and contact their customer service team 24 hours a day.

About Timico

Timico is a leading business ISP, providing unified communications services to the UK business market. Founded in 2004 by a highly experienced management team, Timico brings an unrivalled understanding of its customers' needs, delivered through its independence, its high levels of customer service and a desire to help its customers to operate more effectively. The company's portfolio of services includes IP services, network solutions, fixed line and mobile services. In September 2008 Timico was ranked 4th in the Sunday Times Microsoft Tech Track 100 listing - the highest placed communications provider. In the same year, Timico was also awarded Best Unified Solution at the ITSPA awards. For more information visit www.timico.co.uk

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For media information:

Pritesh Pancholi
Marketing
Timico
0844 871 8100
pritesh.pancholi@timico.co.uk

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