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"...As a business, we like having all of our communication services in one place. It avoids having to deal with various call centres and there's no chasing about, we just deal with one person, which is refreshing. In the old days, with our previous suppliers, there were disagreements as to who was responsible when the email went down - was it the ISP or the phone line? With Timico, if we have a problem, it's fixed straightaway..."

Keith Rodgers
Architect
Guy St John Taylor Associates Ltd

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Job specification

Account Development Manager
Reporting to:	Director of Account Development
Salary:	Up to £50k
Job summary:	Timico requires a technical sales specialist to support our in house account management team to deliver bespoke solutions to our customers. We have ambitious plans to grow revenues generated from IP telephony / connectivity, hosted services, hardware and professional services and this role is critical to achieving this. The ideal candidate should demonstrate good technical knowledge and a consultative approach to sales as well as strong presentation skills.
Duties and responsibilities:	Support sales team with customer meetings, including formal presentations Provide day-to-day pre-sales support on a broad range of Timico products and services Design and document bespoke customer solutions Assist team by producing proposals, quotations and tender responses Assist team with commercial negotiations Contribute to ongoing internal training programs Keep up-to-date with developments in Timico products and with wider technology trends Proactively engage existing Timico customers and drive complex product uptake
Ideal candidate:	Previously worked in a customer facing account management, sales or pre-sales role Able to engage customers at both a technical and non-technical level Able to take a consultative sales approach Previously worked in the Internet services, IP telephony or data networking sectors A good general understanding of communications technologies, products and services An understanding of Nortel and/or Cisco voice and data products would be highly desirable Role will require someone self motivated, flexible with strong communications skills Comfortable with generating and delivering content for customer presentations Able to manage external supplier relationships
Minimum qualifications and relevant experience:	Proven record delivering complex IP, Telephony or hosted solutions to SME or Corporate space Experience within an ISP or Telecommunications provider Possesses a detailed good understanding of next generation corporate applications including PWAN, Ethernet, Collocation and Cloud based services

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