"We chose Timico because the ADSL connection is used as part of the transmission network between the remote site and the studio and as a result we can only afford to go with a top quality network such as that of Timico's.
Timico only deals with business customers and in this market quality is paramount. They operate an uncongested network with no traffic shaping policies which means that we are guaranteed to get the best network performance available. We did not believe that this would be possible with a consumer orientated ISP."
Mark Bodenham
Technology Operations Manager
Virgin Radio
Tornado Wire
Services - VoIP, DSL
Tornado Wire is a specialist wire fencing manufacturer with over thirty years experience in the fencing market. It has two sites located in Cumbria and Warwickshire and another in Perthshire, Scotland.One of Tornado's aims in 2007 was to improve intra site communications so that it could provide further services to its office staff and provide a more consistent customer service to customers. However, this was not possible with its existing PBX phone system due to its age and inconsistency at each location.
Tornado approached Timico, who already look after its PWAN, to investigate and put forward a proposal to provide a low maintenance, consistent and flexible phone system that would meet Tornado's aims. Timico proposed a centrally hosted VoIP solution with dedicated ADSL connectivity for each site to keep existing Tornado data traffic totally separate. Installation and training was completed at Tornado's Bidford on Avon office with Tornado's IT Department rolling the solution out to its other sites.
"I was very pleased with the way the project was handled. We had a set deadline and this was met on time and within budget. The support we received at the initial installation was excellent. Timico's engineer was very competent and knowledgeable about his job, which provided us with the confidence to roll this out internally to the other sites," says Paul Osborne, IT Manager at Tornado Wire.
The company now has thirty-five Timico VoIP for Business users spread across its three sites. Office-based users make use of the PC Client enabling them to integrate the desktop telephone handsets to provide online presence to see whether a colleague is available or not before calling. They can also quickly transfer calls between sites.
"We particularly like the fact that we can see whether someone at a completely different location is on the phone or not. It saves a lot of hassle because we now never make a call and get an engaged tone because we know when and when not to ring," continues Paul Osborne.
"We implemented the system at the end of 2007 to fulfill one of our aims with regards to customer service. In 2008 we plan to take advantage of the advanced services the hosted system provides such as call and video conferences, Instant Messaging and White boards to reduce traveling, costs and improve departmental communications," he concludes.
