"We chose Timico because the ADSL connection is used as part of the transmission network between the remote site and the studio and as a result we can only afford to go with a top quality network such as that of Timico's.
Timico only deals with business customers and in this market quality is paramount. They operate an uncongested network with no traffic shaping policies which means that we are guaranteed to get the best network performance available. We did not believe that this would be possible with a consumer orientated ISP."
Mark Bodenham
Technology Operations Manager
Virgin Radio
Araminga
Araminga are a small but rapidly growing business providing mobile phone car kit installation services around the UK. The company has ten employees, eight of whom are permanently out on the road.Araminga selected the Timico VoIP for Business service because of the flexibility it provided them and also because as a start-up business it didn’t make sense to use valuable capital buying a PBX that might be outgrown in a short space of time.
Apart from the cost saving and the flexibility, the biggest attraction for the company was the fact that the Timico VoIP for Business package they chose provides them with advanced call routing.
Because there are only two office-based workers it is not always possible to have someone permanently manning the phones. Advanced call routing allows them to divert incoming calls to a mobile phone so that if both office workers are already on the phone, or if they are both out of the office, the company would not miss important inbound calls from customers.
Steve Chrich, the managing director works both in the office and at home and he likes the flexibility of being able to take work calls over the broadband connections at either location. Although they only have one analogue telephone line into their office the company can run several phone calls simultaneously over this line using VoIP and ADSL, also provided by Timico.
As the company grows they will be able to add users to their "company phone system" without having to worry about running out of capacity on the box, provided there is sufficient internet bandwidth available to support the number of simultaneous calls they want to make.
From a cost perspective, Araminga saved money by not having to buy a PBX and also benefited from cheaper call charges than when using standard fixed line carrier pre-select. What’s more the cost of monthly VoIP line rental is lower than standard BT line rental and it comes with a bundle of PBX type features not provided by BT.
Timico also supplies the company’s mobiles so Araminga only have to deal with one supplier for all of their communications needs. Having one bill and one number to call for support really takes the strain away from Araminga, leaving them to concentrate on developing their business.
