"If we have a fault our call is answered quickly and efficiently and the Timico customer service agent knows who we are. When we were with BT, our network manager was always complaining about the service but now he is very happy..."
Sharon Parkinson
Glen Dimplex Group
Sharon Parkinson
Glen Dimplex Group
Technical customer services
For all technical issues please call technical customer services from 7am to 9pm Monday to Friday and from 8am to 6pm on a Saturday.
0844 871 8125
tcs.business@timico.co.ukVisit our support page here: support.timico.co.uk
Customer services
If you require support on non-technical issues please call your customer services team from 8am to 8pm Monday to Friday and from 10am to 4pm on a Saturday. 0844 871 8101 customerservices@timico.co.ukPlease note: Timico provide a full support section within your Customer Portal. To clarify your log in details please call Customer Services on the number above.
In an emergency
Call 0844 871 8125 for fixed line and internet services technical support during normal hours (8.00am until 8.00pm).Please be aware that we can only provide out of hours support on specific lines on which you pay for Total, Enhanced or Prompt Care support.
TOTAL CARE / ADSL ENHANCED CARE / TIMICO CARE:
Call 0844 871 8118 for 24 hour technical support (8.00pm until 8.00am).If your mobile phone is lost or stolen
Please contact Timico immediately to request a bar on your account to avoid remaining liable for the cost of the calls made on your handset.Either call your Timico dedicated customer service team during working hours, or at other times please call us on:
+44 (0)844 871 8116 if you are on O2, or +44 (0)844 871 8122 if you are on Vodafone.
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Click on the links below to visit the area of the site relevant to you:Main homepage
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For companies with 200+ employees
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Customer login
To log in to the Timico Customer Portal, please enter your user name and password below:If you have lost your password, you can reset it here
If you have not activated your account yet, find out more about our Customer Portal here
Partner login
To log in to the Timico Partner Portal, please enter your user name and password below:If you have lost your password, you can reset it here
If you have not registered yet, find out more about our Partner Programme
