If you require support on non-technical issues please call your customer services team from 8:30am to 5:30pm Monday to Friday.
0844 488 9889
Please note: Timico provide a full support section within your Customer Portal. To clarify your log in details please call Customer Services on the number above.
In an emergency
0844 488 9889 for fixed line and internet services technical support during normal hours (8.00am until 7.00pm).
Please be aware that we can only provide out of hours support on specific lines on which you pay for Total, Enhanced or Prompt Care support.
TOTAL CARE / ADSL ENHANCED CARE / TIMICO CARE:
0844 871 8118 for 24 hour technical support (7.00pm until 8.00am).
If your mobile phone is lost or stolen
Please contact Timico immediately to request a bar on your account to avoid remaining liable for the cost of the calls made on your handset.
Either call your Timico dedicated customer service team during working hours, or at other times please call us on:
0844 871 8116 if you are on O2, or