Contact us

Customer services

If you require support on non-technical issues please call your customer services team from 8:30am to 5:30pm Monday to Friday.

0844 488 9889

Visit our support page here:

Technical support

For all technical issues please call technical support from 8am to 7pm Monday to Friday and from 10am to 2pm on a Saturday.

0844 488 9889

Visit our support page here:

In an emergency

0844 488 9889 for fixed line and internet services technical support during normal hours (8.00am until 7.00pm).

0844 488 9889 for paid 24 hour technical support.

Please be aware that we can only provide out of hours support on specific lines on which you pay for 24/7 support.

If your mobile phone is lost or stolen

Please contact Timico immediately to request a bar on your account to avoid remaining liable for the cost of the calls made on your handset.

Either call your Timico dedicated customer service team during working hours, or at other times please call us on:

0844 871 8116 if you are on O2, or
0844 871 8122 if you are on Vodafone.

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