Virtual numbers

• Reduce your capex, installation and maintenance costs

• Route your callers straight to an available, knowledgeable team

• Provide out of hours recorded information with breakout to alternative numbers

• Make real time adjustments to your inbound numbers quickly and easily online

• Improve disaster recovery with instant re-routing of calls to alternative locations

• Make use of reporting to provide an accurate view of call volumes and line utilization

• Keep your number for life as inbound services are independent of location

• Present your business how you want by purchasing numbers in various geographic areas or choose a national presence number

• Direct your Virtual Number to your mobile allowing you to present only one business number to your callers

• Override Caller ID with your Virtual Number to differentiate between types of calls (ie. Business or personal)

With a Timico Virtual number we can offer you a choice of routing features included with your number rental:

• One-to-One Routing

• Time of Day Routing / Out of Hours

• Network Voicemail

• Voicemail to Email

• Multiple Destination Routing

• Call Whisper

• Mid-call Divert

• Fax to Email

• Audio Conferencing

To enhance your Timico Virtual Number even more, we can also offer you:

Call Recording
Add the ability to record your inbound calls for training purposes, legal reasons or just so that you never miss some important information.

Call Queuing
Allow callers to wait on the network until you are free to take a call. Play them music while they wait or upload your own apology messages.

Auto-Attendant/IVR
Manage calls more effectively into your business by playing callers an automated message and allowing them to choose who takes their call.

Bespoke Routing
If you have more complex needs we can look at combining multiple routing features together to create Multi-Level IVRs with Call Queuing or Call Recording. We can also route calls to different locations based on your callers geographic locations or times of day.

• Online management portal with an easy-to-use interface

• Manage all your numbers in a single place

• Make routing changes instantly

• Generate online reports of full call records, download as a CSV or schedule to receive via email

• Flexible dashboard allowing you to create a bespoke homepage with a real time view of the call statistics which are important to you

• View Call Queue statistics to check and control your customer service performance

• Gain visibility of where your incoming calls are from and where they are being received as well as getting an insight into peak days and times