"Having previously sourced telecoms services from huge organisations such as BT, I was all too familiar with being treated as just another number. With PCS, I was determined that things would be different and wanted a supplier who could give us the same kind of personal service we offer to our own customers..."
Tim Bunn
Director of Sales
PCS
Tim Bunn
Director of Sales
PCS
Inbound call recording enables inbound calls on number translation services (03 /08 /01 /02 numbers) to be recorded on the network. There is no requirement for Customer Premises Equipment, resulting in a OPEX expenditure based on a pence per minute cost.
Inbound call recordings are stored and accessed by a secure online portal, which enables intuitive searches retrieval of recorded calls.
Call recording enhances what is said, both internally by staff and externally by the caller, providing evidence of call details and an audit trail if needed.
Key features:
- Secure portal access
- Easy-to-use intuitive search facility
- No customer equipment required
- Compliance with regulation
- Speedier dispute resolution
To discuss your requirements with one of our technical experts, please get in touch
Use our contact form
