Inbound Call Management provides a fully functional IVR platform, within an OPEX model.

The IVR provides the playing of custom messages, hold music, Apology Mode, and voicemail to email functionality if calls are not answered at busy periods, alongside time of day call queuing and diverts to enable handling of calls at busy periods.

With an easy-to-use online portal, you can control the features of inbound call management, set up hunt groups, create and define call queues and set up time of day routing, in addition to switching fax to email on and off, allowing faxes to be sent to an email address.

Inbound call management can provide a range of reports via the online portal, including total calls, total minutes, busiest location and call flows.

Key features:

• Interactive Voice Response (IVR) functionality
• Advanced routing
• Auto attendant with voice messages
• Fax and voicemail to email
• Call statistics
• Call queuing and hunt groups
• Multi time of day hunt group
• Online portal access