Simultaneous Provision

To take advantage of Simultaneous Provide, simply follow the steps below:

1. Call the telephone provider you would like to receive a service from at your new business premises, highlighting at the start of the call that you also require a Simultaneous Provide Number (also known as a Linked Order Reference Number) for simultaneous delivery of ADSL (broadband) with Timico.
2. If you intend to use your current telephony provider at your new premises, inform them you are moving premises and you wish to cancel your current service at the same time. If you are using a different supplier at your new premises, you will need to contact your current telephony supplier as well.
3. The supplier at your new premises will take you through the telephone line order and will provide you with a reference number (usually in the form of three letters, three numbers and two letters e.g. TSN313YM).
4. Before the call ends it is extremely important that you ask them to re-check that the order allows for the Simultaneous Provision of an ADSL service.
5. Provide Timico with the Simultaneous Provide reference number and we will place the ADSL part of the order. We will use your reference number as part of the order with our supplier to link the two orders together.

Important information

• Please provide us with at least five working days (before the Move/PSTN activation date) in order for us to be able to place the order and provide your new telephone number.
• Some telephony providers and/or agents indicate it is only possible to utilise Simultaneous Provide if you take a broadband service with them. This is incorrect. If you do face any difficulties trying to obtain a Simultaneous Provide Number, please call us and we will try to work out an alternative solution to move your service with us seamlessly if we can.
• The Simultaneous Provide order is dependent on the completion of the BT PSTN element of the order. There are factors outside our control which may delay provisions in some instances.

Guidance for BT Retail customers

• If you are a BT Retail customer and wish to transfer your BT phone line to your new premises, you will need to speak to the Home Movers team. If you are a new BT Retail customer please ensure that you specify that you want a Simultaneous Provide at the start of the call.