Predicting the business landscape is a tricky business - but with the right knowledge, expertise and guidance, businesses can at least make an informed guess at what lies ahead in 2014. Here, Timico CTO Trefor Davies takes a peep over the horizon to reveal the biggest IT mistakes businesses are expected to make in 2014.
In my previous blogs I’ve written a lot about VoIP and specifically the features and benefits of a hosted telephony system, but that is not the only option available. At Timico we can provide a number of different systems to suit our customers’ requirements, but in getting to the stage of being able to recommend a suitable solution, there are lots of factors to consider.
Time was people would have SIP trunks into their business but always in tandem with an ISDN line. This showed an element of distrust in SIP. They liked the idea of the cost savings that VoIP could bring but had heard it was unreliable.
Even here at Timico we did the same. As a service provider our customer service function is mission critical. When we started our SIP ran over bonded ADSL so we had SIP trunks and ISDN. The funny thing was whenever there was a problem it was with the ISDN line. It was the SIP that always came to the rescue.