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Timico's review of 2012

It’s been a busy year here at Timico towers. We revamped our website, launched the blog and acquired Redwood, the London-based unified communications experts. As we approach the end of 2012 it’s time to look back over the events of the year.

January started with Tref’s attempt to break the world record for the most number of comments on a blog post in 24 hours. Although it wasn’t successful in the end more than 5,400 comments were received and a load of cash was raised for the RNLI.

At the end of January to much fanfare, Timico cut the ribbon on our new Tier 3+ data centre in Newark. With 144 racks, resilient 10Gbps connectivity and bags of power. It’s now supplying service to hundreds of businesses across the country.

In February we welcomed some new colleagues from Redwood into the Timico Technology Group family. Redwood have been established in London for more than 20 years and have built up an enviable reputation for delivering unified comms solutions to blue-chip clients in the City and beyond. Their credentials with Avaya and Mitel really strengthen our ability to utilise the best technology partners.

Murco Petroleum is a long-standing customer and in March we upgraded their ADSL private network with 3G secure back-up services using our award-winning Mobile Access Management Solution. The service paid for itself and then some. When just two weeks after commissioning they suffered a break in service due to a copper theft. Other businesses were offline for two weeks but their Timico MAM service meant they only lost seconds.

During April our CTO Tref got quite a few column inches coverage in various national publications writing about his experiences using the forthcoming O2 4G service. It’s fair to say we’re very excited about what wide-scale 4G adoption will mean in the UK – faster speeds and lower latency opening the door to rich mobile communications.

As spring gave way to Summer we revamped our Business products website making it easier for prospective customers to see our services and understanding pricing and options. We followed this up with the launch of the Timico blog in June.

July was a busy month with two new partnerships for Timico. The first with eVault enabled us to launch our new Data Vault service designed to make it easy to back up on-site or hosted servers to our secure storage. The benefits of this were covered in our Grandfather, Father, Son blog. Later in July we announced our expanded partnership with O2 Wholesale which means we can now offer ADSL broadband and Ethernet services as well as voice and data mobile services via the O2 network.

Who could forget the amazing summer of sport we witnessed in August. The Olympics was much hyped as a reason why the internet would melt, transport would be chaos and network faults would take weeks to resolve. We were cautious adding additional bandwidth, stocking extra spares and locating engineers in London – but in the end the Timico network, and the UK internet more generally coped extremely well.

September was all guns blazing with the launch of our new Enterprise Private Cloud service, which utilises the Cisco, EMC and VMware infrastructure we have invested in to provide hosted primary or secondary virtualised compute and storage platforms to our larger customers. If you haven’t heard of Jevon’s paradox then find out how it relates to cloud computing here!

In October and November we were busy developing and testing some exciting enhancements to our Genband-powered hosted VoIP platform. Gemma wrote several blogs about the progress such as 'What if I could make VoIP calls from my mobile' and 'A day in the life of a VoIP user'... Look out for more in January.

We also started our Meet the Customer feature where we introduce some of our customers to find out more about their IT challenges. Matt Russell kicked off for us followed by Chris Swaine.

As Christmas approaches, December has been about planning for a successful 2013. The increasing convergence between unified comms and hosted infrastructure means businesses will get more for their money and BlackBerry are betting everything BlackBerry 10 and BES10. So far, we’re impressed!

Have a great Christmas break; we’ll see you in the New Year. If you need us in the meantime our operational teams are working over the holiday period to keep our customers online. Visit our Support Site if you need help.  

All the best,

Neil Armstrong


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