Business tools that work as hard as you do

People today want to be productive wherever they go. They want to work faster and smarter across their favourite devices, while staying current and connected. Simply put, they want to have business tools that work as hard as they do.

This is why Timico, in partnership with O2, are now offering Microsoft Office 365 subscriptions to enable our customers to:

Life after ADSL and FTTC - Ethernet is more cost effective than you think

You may be in the process of having fibre broadband (FTTC) installed for your business, or perhaps you've got it already and have been eagerly exploring what it can do for you.

It may seem like jumping the gun a little to be talking about what's next - apart from more business growth and hopefully a better bottom line - but planning ahead once again could help you take the next step on your businesses’ journey.

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5 ways a hosted telephony solution can save you money

Put simply, Voice over Internet Protocol (VoIP) is a telephony solution that enables you to make and receive telephone calls via the internet.

More and more business are switching to VoIP services, with estimates suggesting there will be 348.5 million subscribers by 2020*. So, why is it becoming so popular? The short answer is cost.

Here are 5 ways that a hosted VoIP solution can save you money:

Technical support - how are we doing?

We’re passionate about delivering brilliant service for our customers. Your time is precious and we’re there to help you solve whatever internet or telecommunications stresses that you have. Our Customer Service and Technical Support teams are based here in the UK and we aim to be very easy to access.

But what are our service levels and how is our Technical Support team performing?

We aim to answer your calls to Tech within 30 seconds. In September we just missed that, with an average answer time of 34 seconds.

Telephony - Should the system be private or hosted?

From the last blog, we concluded that moving to VoIP technology can benefit your business in a number of ways, so now we need to think about how you should go about doing that. There are a couple of initial considerations:

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