Account Director - Home based
The nature of the role will be to provide strategic account management within FTSE/key accounts to deliver against our managed service proposition and exceed our customer expectations. You will engage at senior management and CXO level and will be responsible for growing revenues and product penetration. You will take a strategic approach and consult with the customer on strategies etc. You will be responsible for the full P&L at account level and be involved in the bid cycle.
Customer Service Advisor - Newark
Customer Service Advisors are responsible for the end-to-end delivery of our customer experience, from maintaining customer account information to participating in development projects to improve customer satisfaction. It is essential that you can demonstrate excellent attention to detail, and a passion for customer service.
Customer Service Apprentice - Newark
As a Customer Service Apprentice, you will work as part of our supportive and knowledgeable team working towards being able to provide excellent customer service and learning to be responsible for the end-to-end delivery of our customer experience.
It is essential that you can demonstrate excellent attention to detail, and a passion for customer service.
This position would suit somebody who is outgoing and likes to interact with different people at different levels and who can engage with people both on a one-to-one basis but also over the telephone.
Digital Marketing Manager - Newark
Timico is a leading business-to-business internet and communications service provider. We provide Cloud Services, Data Networks, IP Telephony and Mobile services to businesses across the UK.
The Digital Marketing Manager is responsible for identifying and executing opportunities to grow e-Commerce revenue, and manage online marketing and lead generation.
Network Development Engineer - Milton Keynes
Experienced network architect required to provide 4th line development, escalation and network design within an ISP environment. The successful candidate will be responsible for the design, configuration and implementation of core ISP MPLS as well as customer networks.
The successful candidate will have proven experience in designing, implementing and supporting large, national multi-customer networks based on Cisco and Juniper hardware. Advanced knowledge of BGP, OSPF, MPLS and TE is essential.
Technical Pre-Sales Consultant (Unified Communications)
Timico UC is responsible for looking after existing Timico UC customers and developing new customers aiming to grow annual revenues from c£13.5M to £15M in 2014. Key products in achieving this are Hosted VoIP, IP-PBX, Contact Centre, Video + SIP trunk solutions. These services are complex in nature and to win the customer we must demonstrate technical excellence as well as fantastic service.
Technical Support Advisor (1st Line) (shifts)
We are looking for a self-motivated customer service focused professional to join our 1st Line Technical Support Team.
Working in a busy Network Operation Centre you will deliver service aligned to the following:
- Customer service excellence
- Engagement with colleagues, partners and customers to resolve technical issues.
- ITIL process understanding and experience
The successful candidate will be experienced in the following:
Timico are keen to hear from sales professionals, for either telephone or field-based sales roles. You would need to have a proven track record in new business sales and have an understanding of converged communications, networking, and hosted solutions.
For more information and a full role description please email email@example.com.