Business Process Analyst - Newark
Timico group is seeking an enthusiastic Business Process Analyst to work in the company HQ occasionally visiting other offices based throughout the UK.
Timico has grown through acquisition and natural growth and is looking to consolidate processes and systems to improve the performance of the business.
Configuration Analyst / Manager - Newark
Timico are seeking an experienced Configuration Analyst / Manager to lead the development of our CMDB.
The individual will be responsible for the complete lifecycle of configuration data and be involved in the rollout and validation of our CMDB.
Customer Service Advisor - Newark
As a dedicated customer service professional, with proven previous experience in a similar role; ideally with a telecommunication or IT industry background, you will be responsible for delivering a first class service to our Business customers.
You will be an outstanding communicator with the ability to build lasting relationships with our customers. In this fast paced environment it is key that you are confident to make informed decisions; ensuring you can quickly and efficiently identify and resolve queries.
Network Operation Centre Team Leader (Network & Apps) - Newark
We are looking for an experienced people manager with a customer service focus to lead a team of 2nd line & 3rd line engineers. You will be responsible for driving incident management resolution, guiding and developing your team and delivering first class customer satisfaction.
The successful candidate will manage a team of engineers with a wide range of technical skills in areas such as Applications, Hosting and Data Networking.
Product Manager – PBX and Maintenance Services - Newark
Timico is a leading quality business-to-business internet and communications service provider. We are expanding our product management team who maintain and develop our voice, data, hosting and applications portfolio.
We are looking for someone with a passion for product management and experience within the Telecoms, ISP or IT sectors. A strong knowledge of Unified Communications is essential. You will have relevant experience and be excited about working at a fast-moving and nimble organisation. Delivering award-winning service must be second nature for you.
Software Developer - Newark
Timico group is seeking an enthusiastic Software Developer seeking to gain experience in enterprise development.
This role is a diverse; offering the opportunity to work with many different enterprise grade technologies and systems. Including Salesforce, ServiceNow, IIS, SQL Server, WCF, Restful API’s, Windows Services and Desktop Applications.
The position is based at the company headquarters in Newark, with excellent rail and road links to the surrounding area.
Systems Analyst - Newark
Timico Group is looking for an enthusiastic Systems Analyst to work with the project team on development projects. This role is varied and challenging with many opportunities to develop new skill sets in different technologies and disciplines.
Technical Pre-Sales Consultant Managed Networks, Connectivity and Cloud services - Newark
This position calls for a highly technical operative who understands Managed networks and connectivity including WAN, LAN, WLAN, MPLS, Managed Security, VOIP and cloud and hosting services in particular VMware. The role is to provide technical consultancy during the sales process supporting sales teams identifying customers technical and business requirements in order to establish and document a recommended solution.
Technical Support Advisor - Newark
We are looking for a self-motivated customer service focused professional to join our Technical Support desk .
Working in a busy Network Operation Centre you will deliver service aligned to the following:
- Customer service excellence
- Engagement with colleagues, partners and customers to resolve technical issues
- ITIL process understanding and experience
The successful candidate will be experienced in the following:
Technical Support Manager - Network & Applications - Newark
We are looking for an experienced people manager with a customer service focus to manage a team comprising of remote and field engineers for networks and applications. You will be responsible for driving incident management resolution, guiding and developing your team and delivering first class customer satisfaction.
The successful candidate will have a technical background in areas such as Applications, Hosting and Data Networking, with a strong management experience.
Ideally you will have led a similar team and have an understanding of ITIL.
Voice Engineer (3rd line support) - Newark
We are looking for a customer service focused network professional to join our NOC and deliver service excellence in the following areas:
Timico are keen to hear from sales professionals, for either telephone or field-based sales roles. You would need to have a proven track record in new business sales and have an understanding of converged communications, networking, and hosted solutions.
For more information and a full role description please email firstname.lastname@example.org.