Customer Service Advisor - Newark
Customer Service Advisors are responsible for the end-to-end delivery of our customer experience, from maintaining customer account information to participating in development projects to improve customer satisfaction. It is essential that you can demonstrate excellent attention to detail, and a passion for customer service.
Customer Service Apprentice - Newark
As a Customer Service Apprentice, you will work as part of our supportive and knowledgeable team working towards being able to provide excellent customer service and learning to be responsible for the end-to-end delivery of our customer experience.
It is essential that you can demonstrate excellent attention to detail, and a passion for customer service.
This position would suit somebody who is outgoing and likes to interact with different people at different levels and who can engage with people both on a one-to-one basis but also over the telephone.
Data Centre Apprentice - Newark
We are looking to recruit an apprentice to work within our Data Centre team to assist with the day to day running of the facility. The role would ideally suit a person interested in developing their practical skills in a technical engineering environment. This is an exciting opportunity to join a rapidly growing ISP with a focus on managed services.
This is a physically demanding role and requires some flexibility in working hours.
Network Development Engineer - Milton Keynes
Experienced network architect required to provide 4th line development, escalation and network design within an ISP environment. The successful candidate will be responsible for the design, configuration and implementation of core ISP MPLS as well as customer networks.
The successful candidate will have proven experience in designing, implementing and supporting large, national multi-customer networks based on Cisco and Juniper hardware. Advanced knowledge of BGP, OSPF, MPLS and TE is essential.
Senior Support Technician (Applications and Billing) - Newark
Information Technology are looking for a motivated and enthusiastic individual to join their Billing team. You will be someone who has high standards, shows excellent attention to detail and be skilled at resolving complex, involved issues that require a logical and methodical approach.
Applying ITIL best practices our IT Support team provide application support, testing and delivery for all Timico internal systems. We also maintain the daily call management process and are wholly responsible for a successful £3m monthly Bill Run.
Software Development Engineer - Milton Keynes
Experienced Java developer required for ISP Portal development in central Milton Keynes.
The Portal will be responsible for the provisioning, management and development of all ISP services including VoIP, Cloud, Unified Comms, Routing/Switching, Email, DNS and Hosted Services.
The successful candidate will have proven experience developing web-based applications providing role-based user and API access.
Previous experience developing distributed networking and VoIP applications is beneficial.
Solicitor - Newark
Timico are seeking an experienced Commercial Solicitor with a good working knowledge of all UK law. This role is required to support the Company Secretary in terms of advice and drafting of complex multi-service customer agreements, terms and conditions, supplier contracts and general employment law matters.
This is a part-time role, expected to be approx. 20-40 hours per month with days to be agreed.
Technical Pre-Sales Consultant (Unified Communications)
Timico UC is responsible for looking after existing Timico UC customers and developing new customers aiming to grow annual revenues from c£13.5M to £15M in 2014. Key products in achieving this are Hosted VoIP, IP-PBX, Contact Centre, Video + SIP trunk solutions. These services are complex in nature and to win the customer we must demonstrate technical excellence as well as fantastic service.
Technical Support Advisor - Newark
We are looking for a self-motivated customer service focused professional to join our Small Business Technical Support Team.
Working in a busy Network Operation Centre you will deliver service aligned to the following:
- Customer service excellence
- Engagement with colleagues, partners and customers to resolve technical issues
- ITIL process understanding and experience
The successful candidate will be experienced in the following:
Technical Support Apprentice - Newark
We are looking for a self-motivated customer service focused person to join our Small Business Technical Support Team. This team is responsible for providing technical support services across our whole product range including IP Telephony (VoIP), Internet Services, Fixed Lines and Mobile Data.
The Telesales Executive will be responsible for acquiring new and developing current accounts. You will be expected to have a thorough understanding of the sales process, with previous telesales experience. You will be able to, through a business needs analysis, identify opportunities to introduce the Timico portfolio into those businesses.
The Telesales Executive will be part of a small, growing team, responsible for selling a wide range of innovative connectivity solutions including internet access, hosting, data storage and mobile solutions to new business customers.
Timico are keen to hear from sales professionals, for either telephone or field-based sales roles. You would need to have a proven track record in new business sales and have an understanding of converged communications, networking, and hosted solutions.
For more information and a full role description please email firstname.lastname@example.org.